Are you based in the UK? Generally speaking the T/A should only be 1-2 days if the item(s) you ordered is in stock but don't forget this isn't like ordering something off Ebay or Amazon. I usually stay patient for 7 days with any UK domestic gear orders but 10 days is quite a long time especially if you're not even getting responses to emails/calls/texts. It might just be something simple like he's away on summer holidays but I'd suggest contacting one of the mods/admins here if you're genuinely concerned and need help/advice.
@Kompany4
@MattBBMF
@ADAM1
@Bonus
@charliethomas
HTH.